Code of conduct for the performance of maintenance work

1. Planning and performing the work
   The examination periods of Wageningen UR will be taken into account during the performance of the work. If possible, no work that causes nuisance will be carried out during examination periods and the studyweek before the examination. If such work is unavoidable, the nuisance will be kept to a minimum. Work that covers a longer period of time will be planned in such a way that the fewest Wageningen UR examination periods fall within that period. The implementation of urgent work will be given precedence.
   
   
2. Announcement of the work
   At the beginning of the calendar year Idealis will provide the residential chairmen with information about all important work that Idealis is planning to carry out at the building during that year. If possible, that information will include a planning schedule.
   
   Some time before the work is started the relevant residential chairperson will be asked whether, and if so, how tenants will be informed about the performance of the work. The following principles will be operated in that regard:
   
   
   • Work being carried out in general and freely accessible areas (such as stairways, halls, entrances, access roads and car parks) that is not directly related to the tenants will be announced on the notice boards as well as being reported to the chairperson.
     
   • Work that is directly related to the tenants and/or affects the common areas (behind the door to the corridor) will be announced at least one week and at most two weeks beforehand in writing and in two languages (Dutch and English). If possible, a time indication will be given before the work starts. One letter will be sent to each corridor. One letter will also be displayed on the notice board.
     
   • When work is being carried out in a room, we will give tenants the opportunity to let us know in good time that the work can only be carried out by appointment. In that case, an appointment will be made in advance.
   
   Draft letters in which the work is announced will be forwarded in advance to the residential chairmen for comments.
   
   
3. Working hours
   The work will in principle be performed between 8.00 a.m. and 4.30 p.m. Where possible, the work in the rooms will not be carried out until after 9.00 a.m.
   
   
4. Access to corridors
   Employees wishing to enter a corridor will first announce themselves at the corridor using the corridor or kitchen bell. If there is no bell or the door to the corridor is not opened, employees will be permitted to open the door to the corridor themselves. The employees will explain the purpose of their visit to any tenants that are present.
   
   
5. Access to rooms
   Employees intending to carry out work in a room will ring the bell or knock on the door before entering the room. They will first wait a few seconds for a response from the tenant in question. If they are not invited to enter the room and the tenant has not indicated that an appointment must be made, the employee will open the door himself in order to carry out the work. If the tenant has asked for an appointment to be made, a new appointment will be made. Idealis will charge tenants for any extra costs incurred as a result of non-compliance with agreements made by the tenants. Employees are only permitted to enter residential areas without permission in emergencies.
   
   
6. Compulsory identification
   Employees can identify themselves with an identity and visitor's card on the request of a tenant.
   
   
7. Nuisance
   Nuisance - of any nature whatsoever - will be kept to a minimum. The employees are not permitted to use radios.
   
   
8. Smoking ban
   Employees are prohibited from smoking in the complexes.