We make every effort to serve our tenants as well as possible. Of course, there may still be something you are not happy about – for example, maintenance or repairs, or the treatment you receive from one of our staff members. We want to hear your complaints so that, together, we can find solutions for them.

If you have a complaint, you should contact the employee concerned. In practice, this is usually the housing manager of your complex. Our goal is to find a satisfactory joint solution to each complaint within five working days. Are you not satisfied with the way your complaint has been dealt with? Then you can still submit your complaint using the form below. Your complaint will then be reviewed and you will receive a final opinion within 2 weeks.

This form is not intended for submitting a request for repairs. You can arrange this directly via My Idealis. If your complaint involves a nuisance situation, click here.

Arbitration board
As a final step you can also go to an independent arbitration board. You will receive information about this board as soon as your complaint has been dealt with by the manager Housing/Real Estate.